Frequently Asked Questions

General Information

“Senses of South America” is a virtual space where South America’s diversity is exposed through innovative local suppliers that can display their travel experiences to many travel designers from around the world. We convene those service providers that promote unique, different, and sustainable experiences.

In this virtual space, we welcome the exchange of industry news and unique products of South America to hundreds of buyers who offer or are interested in offering the destination from the top markets such as North America, Europe, Asia, Australia, and Latam.

The Senses of South America virtual event brings together global buyers and local suppliers of unique products and services experiences throughout South America to meet through virtual one-to-one meetings, forge strategic business relationships, and together boost all these amazing destinations to promote travel experiences.

It is a great opportunity for the world’s finest buyers and suppliers to meet in a flexible, friendly, yet focused manner.

Selected products and service providers that promote unique experiential travel experiences in the destination-oriented to 4 and 5-star services. These may include boutique hotels, haciendas, lodges, luxury/expedition yachts, museums, gastronomic experiences, wellness experiences, MICE, adventure experiences, nature experiences, among others.

At Senses of South America, we are hosting one-to-one meetings so that one person from each company can meet during the virtual event. However, if there is a business need to share your diary with another colleague, for example, to reach a different time zone or cover a specific day, you may share your login so they can connect.

Yes, of course, you can. Your schedule is entirely up to you: if you are not available on certain days, you can block the specific times so no one will request a meeting during your day or days off.

Senior executives representing the world’s best agencies around the world and products in South America available to meet virtually during the event. Your registration includes access to the marketplace for 25-minute meetings one-on-one, a search engine to find specific markets of interest, contacts, and more information about each company.

Additionally, Senses will host a series of live virtual experiences and we will have the participation of relevant travel influencers, which you are free to join.

Your time zone is automatically adjusted according to the location of your device and will show green if it is correct. If your time zone is shown in red, you can reset the time zone manually. Simply click on the reset button and select the time zone you want to adjust your calendar to during the event.

Please make sure your time zone is correct so that all times are displayed according to the location you will be in at the time of the Virtual Senses of South America Event and note the location – if you will be in a different location during the event, you should change your time zone accordingly.

If you need to see the contact details of others, click on an attendee’s profile and the email address will appear above the organization.

You can choose to accept or decline whenever you receive a meeting request. If you accept, you will be asked to select a meeting time based on mutual availability.

If a mutually available time cannot be found, you will be allowed to send your contact details to the requesting party.

Check the daily requests in the My meetings tab of the My event page and make sure to refresh the page if it is already open so that the most recent meeting requests are displayed.

You can add items from your itinerary, one by one, to your calendar (Outlook, Google, etc.). If you reschedule or cancel a meeting, or change your timezone, your Itinerary items will be updated, but your Calendar items will NOT.

Yes, you may reschedule a meeting if the time slot requested is no longer convenient for you. You may also cancel it if you are no longer able to attend the requested meeting. Please be respectful of your appointments and give at least 24 hours’ notice to your interlocutor in case you need to reschedule or cancel the meeting.

To do so, you should expand the details of the confirmed meeting by clicking on the arrow next to the scheduled meeting time.

Open your My Itinerary page and keep it open throughout the week, this is where you can view your personalized agenda with unique, dedicated links to each of your meetings and live experiences. At the time of any meeting or experience, simply click on the link to begin.
The meeting will alert you when it will end and will automatically close when your time is up.

The online meeting portal works with the latest Chrome, Safari, and Edge browsers. It does not work with Internet Explorer.

Event-Related Information

The Senses of South America virtual event will be held from May 9th GMT- 5 till May 12th GMT-5.

To register, you can click on the link and follow the steps:



Once you register, you will be able to access your profile, where you will need to fill in your contact details and your profile; tell us more about yourself, your company, and your expectations for this virtual event. Make sure you complete everything, as the details you provide will help potential partners when requesting meetings.

Yes, you can block the time slots in the Availability tab between 20:00 and 8:00 with a single click, but you can add or remove more time slots if you wish.
Consider the location of the particular recipients you wish to do business with. If, for example, the person you are meeting is in Asia, you could meet very early in the morning. Or if you are in Europe, being available in the afternoon will increase your chances of mutually available times.

Meetings will be 25 minutes with 5-minute intervals between each meeting.

Senses will also be organizing additional live experiences and educational speakers of interest throughout the virtual event, which you will be able to join if you wish.

Once selected, these will automatically appear in your itinerary tab on the My Event page.

Remember, you will never have a meeting that you do not accept; you are in charge of your schedule and can dictate how much time each day you dedicate to individual meetings and optional activities in our program.

Yes, you will be able to fully manage your availability for meetings throughout Senses of South America Virtual Event in the Availability tab.

Enter the program and mark the sessions you want to attend and remember to click SAVE so that this space is blocked and no meeting requests are received.

Navigate to the Request Meetings tab. Use the filters to narrow your search and find meeting partners that meet your business objectives. You may also send a personalized message through the platform giving a brief explanation of your desire to meet and convey your unique selling points in a simple manner.

If you are unsure of who to choose, please contact the Senses team and we will help you!

You will be able to request meetings from Monday, April 25th, with those who match your business objectives (only buyers will be visible to suppliers; only suppliers will be visible to buyers). You can use the filters to narrow your search by company, surname, and country.

If you are not sure who to choose, contact the Senses team and we can help you.

You can view the status of your pending meeting requests and confirmed meetings will be displayed on the My Meetings tab of the My Event page

You can send as many requests for meetings as you wish. Please note, a meeting is only booked once accepted and a time confirmed by the recipient.

As we wish your schedule to be entirely up to you so there is no minimum or a maximum number of meetings. However, we encourage everyone to have five meetings a day if possible.

Maximizing your number of meetings and exposure will entirely depend on how well your profile is set up, as well as how you approach buyers/suppliers on a one-to-one basis briefly explaining the importance of having a meeting with you.